Overview
The system showed everything. Managers needed focus.
In global manufacturing environments, skill visibility is operationally critical. Managers weren't just tracking skills. They were maintaining ongoing awareness of training progress, certification gaps, and team readiness for the work ahead. That visibility directly affects safety, compliance, and production efficiency.
The original Skills Matrix tried to surface the entire organization at once. It overloaded both the system and the managers using it: the tool crashed under the weight of enterprise-wide data, and even when it worked, it buried actionable insights beneath irrelevant organizational complexity.
Managers didn't need enterprise-wide visibility. They needed operational clarity for their own teams.
My Role
End-to-end, from research to ship.
- Led all design work from discovery through post-launch iteration
- Ran user interviews with key enterprise clients including AB InBev and Stanley Black&Decker
- Defined UX strategy and resolved the core performance and scoping problems
- Shaped the end-to-end product experience from discovery to shipped execution
- Partnered with PMs and engineers across launch and iteration cycles
Decisions
The choices that shaped the product.
Recommendations that reduce setup friction
Building a matrix manually across large manufacturing teams could quickly become tedious. Instead of starting from a blank state, the experience used team context, previous usage patterns, and organizational relationships to suggest relevant people and skills upfront, dramatically reducing setup friction while keeping managers in control.
Focused operational visibility
The original system prioritized enterprise-wide visibility, overwhelming both the platform and the managers using it. By scoping the experience around team responsibility instead of organizational scale, the matrix became faster, clearer, and immediately actionable for day-to-day operational decisions.
Continuous workforce visibility
Managers didn't just need a snapshot of skills. They needed ongoing visibility into workforce readiness. The analytics experience surfaced completion rates, certification gaps, training progress, and team comparisons, helping managers identify where follow-up, coaching, or operational action was needed before it became a compliance or safety risk.
Final Design
The complete experience.
Operational clarity, at a glance.
A focused view scoped to the manager's own team, showing exactly who is certified, where skill gaps exist, and where operational attention is needed.
Fast to build, easy to return to.
Setup starts with a relevant suggestion, not a blank slate. AI recommendations surface the most likely team members and skills upfront. Saved views mean managers can return to any configuration instantly, reducing repeated setup work over time.
Workforce visibility beyond static reporting.
Instead of isolated skill records, managers gained a continuous view of team readiness, training progress, and operational gaps, making operational oversight more actionable and easier to manage at scale.
Interactive prototype.
Walkthrough of the core flow. Open in Figma →